Contractor Senior Service Designer

MO helps government leaders achieve their mission by designing intuitive and sustainable customer experiences that build trust and improve satisfaction. We use human-centered design (HCD) to modernize and transform service experiences. We’re a small team of interdisciplinary creatives with mission, impact, and service to others deeply rooted in our DNA.

We combine design thinking with continuous discovery and delivery methods to drive visionary, human-centered products to market. Our custom solutions range in size from completely revamping an entire application to refreshing small pieces of a larger product.

Overview

Are you looking to make an impact? We are looking for a Senior (Sr.) Service Designer to support our client in the U.S. Department of Veterans Affairs (VA). In your work and through your design expertise you will improve health outcomes for Veterans, Caregivers, Survivors and Family Members by reducing barriers to accessing care and benefits within the U.S. Department of Veterans Affairs (VA).

How will you spend your time?

• About 90% of your time will be spent on billable work.
• 10% of your time will be spent maturing our HCD practice at MO and mentoring more junior HCD team members.

Successful candidates will have a track-record of building and sustaining high-performing collaborations at scale. The willingness to dive in and build new systems and processes, sometimes from scratch, is essential.

What you’ll do

• Team Leadership: Lead and oversee complex engagements, ensuring the seamless integration of service design practices into overall project management.
• Client Engagement: Act as the primary client contact for service design matters.
• Customer-Centric Discovery: Implement mixed-method discovery approaches.
• Prototyping and Testing: Lead the co-design, testing, and iteration of service design artifacts.
• Design System Implementation: Collaborate with product management, design, and development teams.
• Impact Analysis: Utilize data-driven insights.
• Mentorship and Design Leadership: Work with MO leadership to build and mature an HCD Community of Practice.

What we’re looking for

• People-centered change leadership
• Exceptional Service Design Leadership
• Versatile Research Proficiency
• Organizational Excellence
• Empowering Leadership and Collaboration

Perks

• Fun, dynamic working environment
• REMOTE first work environment
• Inclusive culture
• Competitive compensation

What is the last date for applying to the job?

Which countries are accepted for this remote job?