Full-Time SEO Customer Support Specialist

Search Atlas Group is a fast-growing SaaS organization dedicated to empowering businesses worldwide by providing advanced digital marketing tools and SEO solutions. As we continue to scale, we are looking for a versatile and self-sufficient SEO Customer Support Specialist to help us propel our growth.

If you're smart, ambitious, and passionate about working for a tech company, we want to hear from you! Watch the Platform Walkthrough and Overview Video from our Founder Manick Bhan.

Requirements:

• This role will be expected to work in AEST
• Ability to keep up with a fast-moving team that's constantly building new products and features.
• Proven experience in a customer success or client services role, preferably within a SaaS or technology environment.
• Solid understanding of SEO principles and practices
• Strong technical aptitude and the ability to quickly learn new software.
• Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts.
• Ability to create engaging and informative training materials, including Loom video tutorials.
• Proactive problem-solving skills and a passion for helping customers succeed.
• Fluent in written + verbal English.

Responsibilities:

• Attending daily scrums
• Testing specific product categories within the dashboard and reporting on usability issues, bugs, workflow problems, and more.
• Communicating with clients on live chat/our virtual office to help solve problems and answer questions.
• Develop and apply testing processes for new and existing products to meet client needs.
• Leading product demos + customer onboarding calls with clients.
• Discuss product issues with the team.
• Adapting to the role as needed.

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