Intern Service Chain Operations Manager

• Responsible for service chains of a managed OS service / product cross various organizational units.
• Responsible for combined services for his delivery account in accordance with the agreed OLA as well.
• Responsible for KPIs and SLAs / OLAs of the contracted services.
• Accountable for technical content of operational / specialized technical concepts.
• Deliver input for resource planning to ensure operatoinal stability.
• Ensure the quality of provided services and provides operational support.
• Coordinate, manage and monitor operational performance.
• Identify, formulate and implement the improvement of processes and policies to maximize operational output.
• Steer the respective Operation Managers.
• Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements.
• Explanation of production options for SDM.
• Accountable for the default reporting ordered by the SDM.
• Monitor, manage and improve the efficiency of provided services.
• Single point of contact towards the internal customer.
• Plan and supervise the operating of the given type of cloud services, while maintaining respective service levels, deadlines, and budgetary limitations.
• Coordinate the service delivery activities, monitor the work progress, and handle emerging problems and conflicts.
• Work in close collaboration with service and product management involved and other connected units, on developing and optimizing processes on priorities.
• Participate in projects, development of new services or demands.
• Ensure, that changes are implemented, and incidents and problems are handled within the undertaken deadlines and at the contracted service levels.
• Good knowledge of IT Service Management (ITIL)
• Experience with matrix organisational structure
• Good knowledge of Microsoft Excel and other office applications;
• Strong Interpersonal skills
• Good communication skills
• Structural problem-solving abilities
• Analytical skills and the ability to interpret
• Agile methodology knowledge is an advantage
• Any Operations Manager, Technical Project Manager or Scrum Master experience is an advantage
• Experience with Cloud technologies (preferred); Cloud certified (nice-to-have)
• Buiness German knowledge is an advantage

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