Part-Time Service Desk Representative - Call Center Based
Enterprise Call Center is hiring a remote Part-Time Service Desk Representative - Call Center Based. The career level for this job opening is Entry Level and is accepting Twin Falls, ID based applicants remotely. Read complete job description before applying.
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Enterprise Call Center
Job Title
Service Desk Representative - Call Center Based
Posted
Career Level
Part-Time
Career Level
Entry Level
Locations Accepted
Twin Falls, ID
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Job Details
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
- Answer inbound calls and assist customers with questions, concerns, or product/service issues
- Use provided tools to document and resolve customer needs accurately
- Follow established protocols for communication and case handling
- Participate in required certification courses to qualify for client assignments
- Deliver service in a professional and brand-aligned manner
- Maintain performance targets in quality, communication, and efficiency
Requirements:
- High school diploma or GED required
- Must be at least 18 years of age
- Authorized to work in the United States
- U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
- Strong communication and active listening skills
- Basic computer knowledge and typing ability
- Ability to follow detailed instructions and meet performance standards
- Prior customer service or call center experience is a plus
- Spanish language skills are a bonus
Benefits:
- Remote position – no commute
- Paid training (after client certification)
- Flexible schedule options
- Paid time off
- Career advancement opportunities
- Access to telehealth benefits
All information kept confidential under EEO guidelines
FAQs
What is the last date for applying to the job?
The deadline to apply for Part-Time Service Desk Representative - Call Center Based at Enterprise Call Center is
11th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Twin Falls, ID
] applicants. .