Other Service Level & Availability Manager
Doran Jones Inc. is hiring a remote Other Service Level & Availability Manager. The career level for this job opening is Manager and is accepting United States based applicants remotely. Read complete job description before applying.
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Doran Jones Inc.
Job Title
Service Level & Availability Manager
Posted
Career Level
Other
Career Level
Manager
Locations Accepted
United States
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Job Details
We are looking for a Service Level & Availability Manager to support a global enterprise's infrastructure operations and drive reliability across complex, hybrid environments. This role blends technical depth with operational rigor and collaboration across business and IT to ensure resilient, always-on service delivery. This is a USA-based role.
Responsibilities
- Own end-to-end Service Level and Availability Management across on-premises, cloud, and third-party systems.
- Develop and maintain availability plans that align with business priorities and risk mitigation strategies.
- Monitor system health and performance using tools such as PowerBI, Datadog, Splunk, PagerDuty, and ServiceNow.
- Partner with Infrastructure, DevOps, and Application teams to embed availability practices into change, incident, and release processes.
- Define and track key metrics (uptime, reliability, MTTR/MTTI) and present trends and recommendations to technical and leadership teams.
- Foster a culture of proactive monitoring, resilience engineering, and continuous improvement.
Required Experience
- 5+ years of experience in Availability Management, Service Level Management, or related IT Service Delivery functions.
- Proven track record implementing availability frameworks aligned with ITIL or similar best practices.
- Solid understanding of infrastructure, cloud (AWS/Azure), and modern architectures (microservices, containers).
- Hands-on experience with monitoring, alerting, and analytics tools (PowerBI, Datadog, Splunk, PagerDuty, ServiceNow).
- Excellent communication and analytical skills, with the ability to convey technical insights to non-technical audiences.
- ITIL or cloud certifications (AWS/Azure) preferred.
Please mention the word SMITTEN and tag RNzQuMjA4LjYxLjE0Mw== when applying to show you read the job post completely (#RNzQuMjA4LjYxLjE0Mw==).
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Other Service Level & Availability Manager at Doran Jones Inc. is
23rd of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
United States
] applicants. .