Part-Time ServiceNow Administrator - Part time

ServiceNow Administrator

Location: Remote

Responsibilities

• Administer and maintain the ServiceNow platform, ensuring optimal performance, availability, and security.
• Configure and customize ServiceNow modules (e.g., ITSM, ITOM, ITAM, HRSC, IRM, CSM) to meet business requirements.
• Manage system upgrades, patches, and enhancements, coordinating with stakeholders to minimize disruptions.
• Develop and maintain integrations between ServiceNow and other enterprise systems using APIs, web services, MID servers, or ETL tools.
• Provide technical support and troubleshoot issues, working with ServiceNow support and cross-functional teams to resolve critical incidents.
• Create and maintain documentation, including configuration guides, process workflows, and administrative procedures.
• Monitor platform performance, conduct regular audits, and implement best practices for system governance and compliance.
• Collaborate with business units and stakeholders to gather requirements and implement solutions within the ServiceNow framework.
• Stay updated on ServiceNow features, releases, and industry trends to recommend improvements and optimizations.

Qualifications

• Minimum of 5 years of experience as a ServiceNow Administrator, with hands-on expertise in configuring and managing ServiceNow modules (e.g., ITSM, ITOM, ITAM, HRSC, IRM, CSM).
• Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
• ServiceNow Certified System Administrator (CSA) certification required; additional certifications such as CIS (Certified Implementation Specialist) in one or more modules preferred.
• Strong understanding of ServiceNow platform architecture, including its modules, workflows, and data structures.
• Experience with ServiceNow upgrades, integrations, and operational support, including troubleshooting and resolving platform issues.
• Familiarity with ITIL processes and their application within ServiceNow.
• Proficiency in scripting (e.g., JavaScript) and integration tools (e.g., REST, SOAP, MID servers) for ServiceNow customizations.
• Excellent problem-solving, communication, and collaboration skills to work effectively with cross-functional teams and stakeholders.

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