Contractor ServiceNow Pre-Sales Lead

Role Summary:

We are looking for a dynamic and seasoned ServiceNow Pre-Sales Lead to drive solutioning and client engagement for enterprise ServiceNow initiatives. This role is ideal for a technically strong individual with architect-level ServiceNow certifications and a proven track record in technical sales, solution consulting, and platform implementation.

Key Responsibilities:

• Pre-Sales Strategy & Client Engagement
  • Lead technical discovery, requirement analysis, and solution demonstrations to articulate business value to prospects and customers.
  • Collaborate with sales and account teams to shape opportunities, define scope, and develop winning proposals and presentations.
  • Translate complex client needs into scalable, robust ServiceNow solution architectures that align with industry best practices.
• Technical Solutioning & Architecture
  • Architect end-to-end ServiceNow solutions across modules such as ITSM, ITOM, HRSD, SecOps, CSM, and custom applications.
  • Serve as the technical authority on ServiceNow capabilities, platform design, data architecture, and integration strategies.
  • Guide technical teams in estimating effort, identifying delivery risks, and ensuring successful handoff to implementation.
• Stakeholder Collaboration & Thought Leadership
  • Engage and influence senior client stakeholders including CIOs, IT Directors, and ServiceNow Product Owners.
  • Act as a trusted advisor during sales cycles and participate in executive briefings, POCs, and roadmap discussions.
  • Stay current on the latest ServiceNow capabilities and contribute to internal enablement, playbooks, and go-to-market strategies.

Required Qualifications:

• 10+ years of IT experience with 7+ years hands-on in ServiceNow platform architecture and implementation.
• Demonstrated success in a pre-sales, solution engineering, or solution architect role for enterprise clients.
• Deep knowledge of multiple ServiceNow modules and their configuration, customization, and integration.
• Experience building and presenting complex technical solutions that result in deal wins.
• Strong communication, storytelling, and presentation skills with the ability to engage both technical and business stakeholders.

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