Full-Time Solution Architect (Google Dialogflow)

We are seeking an enthusiastic and communicative Solution Architect to lead the design and implementation of voice solutions on the Google Platform. This role requires deep expertise in system architecture, API integrations, and data mapping while collaborating with cross-functional business and development teams.

Key Responsibilities:

• Design end-to-end solutions that align with enterprise environments and business needs.
• Establish and promote best practices, reusable design patterns, and architectural standards.
• Create clear and concise documentation, including backend integration specifications, business logic implementation details, and high-level architecture designs.
• Identify the APIs needed (Analysis and onboarding, API request/response structures, and DTO classes). Also designing high level design for the middleware teams to enable them to produce MW services.
• Act as a liaison between business stakeholders and development teams to translate business requirements into technical solutions.
• Work closely with engineers to support the implementation of designed solutions.
• Engage proactively with external teams to ensure alignment and successful project execution.
• Tune voice solutions for optimal performance, leveraging best practices in configuration and AI/ML-powered speech recognition systems.

Experience Requirements:

• Over 5 years of proven experience as a Solution Architect, preferably in voice-based solutions and cloud platforms.
• 3+ years of experience with Google Dialogflow CX and large language models (LLM).
• Experience with designing secure and scalable backend integrations.
• Deep knowledge of IVR/bot systems
• Deep understanding of voice solution architecture, including VXML, ASR, and NLP-based interactions.
• Proficiency in API development, API integrations, authentication mechanisms (OAuth, certificates), and data mapping.
• Proficient in managing the transfer and storage of conversational data between platforms.
• Hands-on experience designing call flows using Visio or Idraw.io.

Design and documentation skills tailored to meet the specific business needs of enterprise solutions.

Excellent communication and collaboration skills. Experience working with business stakeholders to define requirements and deliver solutions.

Nice to have:

• Hands-on experience in development and implementation solution in Google CCAI
• Background in AI-driven speech processing and conversational AI solutions.
• Prior experience in an Agile development environment.

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