Full-Time Strategic Customers - Global 360 Deals Director
ServiceNow is hiring a remote Full-Time Strategic Customers - Global 360 Deals Director. The career level for this job opening is Manager and is accepting Bellevue, Washington based applicants remotely. Read complete job description before applying.
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ServiceNow makes work, work better for people.
Reporting to the VP, Strategic Customers - Global Revenue Programs (Elevate), the Strategic Customers – Global 360 Deals (Elevate) Director will be joining a broader team focused on driving high-impact global strategies that support ServiceNow’s long-term revenue growth and profitability.
As the Strategic Customers – Global 360 Deals (Elevate) Director, you will serve as the central business unit liaison to global sales teams for ServiceNow’s business-enabling functions—including HR, Legal, Finance, and back-office operations.
Priorities & Responsibilities
- Serve as Central Point of Contact for the ‘Buy From’ Side of 360 Deals for Specific BUs
- Act as the global BU liaison to sales teams for HR, Legal, Finance, and similar business-enabling ServiceNow functions
- Represent a unified “Buy From” perspective, streamlining access and coordination for the sales organization
- Leverage strong relationships with executive sponsors, sourcing, and customer advocacy to facilitate alignment and speed
- Create Value Through Structure and Process
- Design and implement a structured approach to identify and act on natural buying events that drive incremental revenue
- Working with Sales Operations and other Sales Strategy teams, establish visibility into 360 deal activity
- Improve consistency, accountability, and velocity across buy-from aspects of the 360-deal lifecycle
- Support Deal Execution
- Collaborate with Elevate’s Complex Deal Execution team/Sales to shape and execute 360 deals
- Support execution of complex transactions by guiding deal architecture, risk mitigation, and internal stakeholder engagement
- Build Deep Cross-Functional Relationships
- Cultivate trusted relationships with business owners across the enterprise
- Act as a strategic advisor across functions, translating business goals into actionable deal strategy
- Partner closely with Finance, Legal, HR, and other stakeholders to streamline deal approval and execution pathways
- Deliver Post-Deal Insights and Continuous Improvement
- Lead post-mortems and insights generation for closed 360 deals
- Evolve frameworks such as the decision matrices, budgeting guidance, and approval processes
Qualifications
- 10+ years in Strategic Sales, GTM Strategy or GTM Finance, ideally in SaaS or enterprise tech
- Proven experience managing complex, cross-functional transactions with executive-level stakeholders
- Strong understanding of internal business functions (HR, Finance, Legal)
- Experience balancing top-line growth with cost structures
- Excellent program management skills
Measure of success
- Increased speed and effectiveness of 360 deal execution
- Scaled adoption of 360 strategies, processes, and operations
- Strong feedback from Elevate Complex Deal Leaders
Compensation: $190,725-$314,700 plus equity, variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) structure.
Additional notes: Compensation is based on location and subject to change.