Part-Time Student Success Operations Consultant
Inspira Education is hiring a remote Part-Time Student Success Operations Consultant. The career level for this job opening is Entry Level and is accepting USA, Canada based applicants remotely. Read complete job description before applying.
Inspira Education
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About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide.
The Role We are looking for a part-time Student Success Operations Consultant to help guide Inspira’s marketplace. The expected workload will average 10 to 20 hours per week to start. In this role, you will be matching ambitious students with the perfect counselors to guide them through admissions and test prep journeys. You are the heartbeat of the student experience at Inspira, blending relationship management, operational excellence, and creative problem-solving to ensure every student’s success.
What You'll Do
- Own the end-to-end matching process, pairing new students with the ideal counselors and tutors to maximize their potential and success
- Be the primary liaison for students and families, building trust and delivering exceptional service at every interaction
- Proactively manage communications, organize check-ins, and swiftly address questions or challenges to keep students motivated and on track
- Monitor student progress, identify risks early, and implement strategic interventions to drive outstanding outcomes
- Collaborate with Sales, Marketing, and Product teams to continuously enhance the student journey, sharing insights and advocating for improvements based on your frontline experience
- Lead resolution efforts, adeptly managing any concerns or conflicts to foster a positive, results-oriented environment
- Provide support via email, phone, and text on a daily basis to our rapidly growing counselor and tutor network in order to ensure they are always well-equipped to provide high-quality support to our students
- Act as a point of escalation for complex counselor, tutor, and student questions to ensure quality improvement, and organize cross-functional teams as needed to resolve any escalations
Who You Are
- Relationship Builder: Exceptional interpersonal skills with a proven ability to connect with diverse stakeholders, fostering deep trust and collaboration
- People Reader: You can understand the ambitions, motivations, and limitations of students and match them accordingly to the right mentors
- Energetic & Driven: You thrive in fast-paced environments, bringing enthusiasm, positivity, and relentless drive
- Operational Excellence: Highly organized, proactive, and data-driven, you love optimizing processes and tackling challenges head-on
- Adaptable Problem-Solver: You handle uncertainty with grace, pivot quickly, and continuously seek ways to improve outcomes
- Outstanding Communicator: Clear, empathetic, and influential, you confidently navigate conversations and negotiations
- AI and Tech Adopter: Highly proficient with CRM, AI tools and likes to find and implement new tools for automated work
- Obsessed with Documentation and Process Development