Full-Time Technical Customer Success Engineer

• Deeply diving into platform issues for high-touch enterprise clients
• Being the voice and advocate for customers internally
• Anticipating problems through high awareness and proactive action
• Interacting with existing and potential customers by responding to their inquiries through email-based tickets and live chats.
• Writing and maintaining documentation

• An eagerness to learn and the ability to adapt, allowing you to teach others. You are a lifelong learner.
• Self-driven work ethic. You are a self-starter who loves taking initiative and seeing things through to completion.
• Remote work experience. You have experience communicating asynchronously, using tools such as Slack.
• Previous experience in technical support. You know how to approach any problem reported by an end user.
• WooCommerce knowledge. We recently launched an integration with WooCommerce. You will be required to understand and document issues that arise with our integration.
• Knowledge and experience with common web technologies, including HTML, CSS, JavaScript and PHP. You must be able to read and understand code.
• A firm understanding of browser developer tools and CLI tools to reproduce HTTP requests and responses, particularly for escalations to our development team.
• Excellent writing and communication skills with a passion for taking technical language and making it understandable. You are fluent and eloquent in written English.
• Understanding of the domain name system (DNS) and typical records (A, MX, TXT, SPF, etc.) 
• A willingness to get stuff done. You see a gap, you close it. 

Send your résumé/CV and cover letter to careers-tcse2024[@]commercebuild.com. Put "Driven by Devotion" in your email subject so we know that you've read this closely.