Intern Technical Customer Support Intern
Fullsteam Personnel, LLC is hiring a remote Intern Technical Customer Support Intern. The career level for this job opening is Entry Level and is accepting USA based applicants remotely. Read complete job description before applying.
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Fullsteam Personnel, LLC
Job Title
Technical Customer Support Intern
Posted
Career Level
Intern
Career Level
Entry Level
Locations Accepted
USA
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Job Details
This role involves contributing to the analysis, development, and testing of software as well as supporting customers.
- Assist in boarding new customers
- Ensure customer success and satisfaction
- Learn our product offering
- Guide customers through the installation & training process
- Establish and maintain relationships with customers
- Continuously learn and maintain expert product knowledge
- Document, analyze, troubleshoot and test software
- Track interactions using ticketing tools
- Provide live chat, email, and phone support
- Provide customer insights and feedback to other teams
- Proactively engage existing customers
- Support leadership and contribute to key business initiatives
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred
- 1+ year of experience in a customer-facing support role (phone, email, or chat support)
- Strong verbal and written communication skills
- Ability to handle challenging situations with professionalism and patience
- Experience using ticketing systems is a plus
- Effective Communication
- Active Listening
- Problem Solving
- Empathy & Patience
- Attention to Detail
- Multi-tasking
- Collaboration
- Follow-Up Skills
- Understanding Basic SQL Knowledge
- Ability to locate, generate, and securely export SQL database backups
- Familiarity with uploading files into internal systems
- Basic understanding of how to restore SQL backups into test or QA environments
- Awareness of software build versions and testing across different environments
- Ability to identify and flag data-related anomalies during testing or backup pulls
FAQs
What is the last date for applying to the job?
The deadline to apply for Intern Technical Customer Support Intern at Fullsteam Personnel, LLC is
10th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .