Contractor Technical Support Engineer
Intetics is hiring a remote Contractor Technical Support Engineer. The career level for this job opening is Entry Level and is accepting Brazil, Poland, Philippines, Mexico based applicants remotely. Read complete job description before applying.
Intetics
Job Title
Technical Support Engineer
Posted
Career Level
Contractor
Career Level
Entry Level
Locations Accepted
Brazil, Poland, Philippines, Mexico
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Job Details
Intetics Inc. is seeking a Technical Support Engineer (Tier 1 Support) to provide exceptional customer support.
Responsibilities:
- Act as the first point of contact for customers via email, chat, and phone.
- Identify, troubleshoot, and resolve tier 1 technical issues.
- Document customer interactions in the ticketing system.
- Escalate complex issues to Tier 2 support.
- Provide excellent customer service.
- Participate in training sessions.
- Stay up to date with product updates.
Requirements:
- Minimum 2+ years in a customer-facing technical role
- Bachelor’s in Computer Science or Engineering (or equivalent)
- Analytical approach to problem-solving
- Bias for action and inherent curiosity
- Growth mindset / continuous learning orientation
- Passionate about AI, agentic AI, LLMs, and automation
- Excellent oral and written communication
- Experience working in a fast-paced environment
Technical Skills:
- Strong understanding of APIs (REST, GraphQL, gRPC)
- Solid understanding of cloud foundations (AWS / Azure / GCP)
- Familiarity with AI concepts (LLMs, embeddings, vector DBs, prompt engineering)
- Strong familiarity with authentication (SAML, OAuth, etc.)
- Experience with databases and data integration principles
- Knowledge / proficiency in JavaScript and CSS
- Experience troubleshooting technical issues (Postman, HAR files etc.)
FAQs
What is the last date for applying to the job?
The deadline to apply for Contractor Technical Support Engineer at Intetics is
15th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Brazil, Poland, Philippines, Mexico
] applicants. .
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