Part-Time Technical Support Specialist
Onlineriver is hiring a remote Part-Time Technical Support Specialist. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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Onlineriver
Job Title
Technical Support Specialist
Posted
Career Level
Part-Time
Career Level
Experienced
Locations Accepted
USA
Salary
HOUR $30 - $34
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Job Details
As a Remote Technical Support Specialist, you will interact with customers through various channels, such as phone, email, or live chat, to address their concerns, diagnose problems, and guide them through step-by-step solutions. You will also collaborate with internal teams to escalate unresolved issues and implement solutions effectively. Strong communication and problem-solving skills are essential, as well as the ability to work independently in a remote environment.
Key Responsibilities
- Provide prompt and professional remote technical support to customers or internal users.
- Diagnose and resolve hardware, software, and network-related issues.
- Assist with installation, configuration, and troubleshooting of software applications and devices.
- Document issues and their solutions to improve future troubleshooting efforts.
- Guide customers through problem-solving processes and technical procedures.
- Collaborate with technical teams to escalate complex issues and follow through on solutions.
- Maintain up-to-date knowledge of company products, services, and support tools.
- Deliver excellent customer service by responding promptly and accurately to inquiries.
- Follow established procedures for tracking and documenting support cases.
- Identify opportunities to improve processes and user experience.
Skills, Knowledge and Expertise
- Proven experience in technical support, IT helpdesk, or a similar role.
- Strong knowledge of computer systems, networks, and common software applications.
- Excellent troubleshooting and diagnostic skills.
- Effective communication skills with a customer-focused attitude.
- Ability to work independently in a remote environment and manage multiple tasks.
- Familiarity with support tools such as ticketing systems, remote desktop applications, and communication platforms.
- Flexibility to work various shifts, including nights and weekends if required.
FAQs
What is the last date for applying to the job?
The deadline to apply for Part-Time Technical Support Specialist at Onlineriver is
22nd of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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