Contractor UX Researcher

Job SummaryWe are looking for a highly motivated UX Researcher to join our Product and Design team. You should be familiar with generative, formative, and evaluative research and motivated to support our teams at all phases of design and product development. You should be an excellent communicator, comfortable with a fast-moving environment, and focused on impacting the user experience. You have a thorough understanding of qualitative research concepts and are able to work with minimal direction to quickly deliver high-quality work.

Responsibilities and Duties

• Lead a diverse research program that strives to understand customer preferences
• Work closely with the product and design teams to build research plans that answer key questions, and provide actionable insights
• Identify the best methods for user research based on stakeholder questions, goals, and timelines
• Partner with quantitative researchers, product analysts, and UAT engineers to ensure that every research initiative is informed by accurate, relevant, and comprehensive data
• Work cross-functionally with design, product management, engineering, e-commerce, and marketing to communicate results and recommendations

Qualifications and Skills

• Bachelor’s or Master’s degree in Human-Computer Interaction, Cognitive Psychology, Human Factors, Sociology or a related field
• 3+ years of experience in User Experience Research
• Knowledge of qualitative UX Research methods (user interviews, usability tests, lab studies, diary studies, desirability studies, etc.)
• Experience conducting full cycle research (study design, user research recruiting, moderation, analysis, and reporting)
• Strong written and verbal communication skills across all levels of an organization
• Organizational skills with attention to detail and the ability to juggle and prioritize multiple tests simultaneously
• Nice to have
• Experience in quantitative data analysis and statistics
• PhD in Human-Computer Interaction, Cognitive Psychology, Human Factors, Sociology, or a related field
• Portfolio demonstrating past deliverables (e.g. study plans, reports)
• Experience working with survey tools (e.g. Qualtrics, Survey Monkey)
• Experience working with remote user testing tools (e.g. usertesting.com, Dscout, User Zoom)

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