Full-Time Vice President – Client Services

Vice President – Client Services

Leads RPO service delivery teams across a portfolio of client accounts.

Ensures programs, projects, and account financials meet or exceed Cielo and client expectations.

Location: Remote (US only)

Language: English (Fluent)

Work Arrangement: Remote

Essential Experience: Global leader within Talent Acquisition

• Builds a high-performing team of client account leaders focused on exceeding client expectations.
• Sets performance standards and goals, assesses progress, and addresses gaps.
• Provides leadership and coaching for leader development and career opportunities.
• Develops teams across the portfolio, implementing talent assessment and succession planning.
• Builds strong relationships with client stakeholders at all levels.
• Partners with internal teams and client leaders to ensure successful implementations.
• Conducts stakeholder analysis and understands Master Service Agreements.
• Holds regular client delivery review meetings, identifies service gaps, and develops improvement plans.
• Partners with the strategic account team for feedback and addresses concerns.
• Provides input into sales processes, including client needs analysis, presentations, and service articulation.
• Ensures strong client relationships and proactive touch points at all levels.
• Effectively handles client escalations and ensures escalation protocols are in place.
• Optimizes productivity across the portfolio and ensures service compliance.
• Reviews resources to maximize efficiency and addresses under/excess resourcing.
• Ensures transparent and reportable services, demonstrating value-add to clients.
• Supports change management and provides input into the annual budgeting process.
• Delivers credible forecasts of volume, revenue, and cost.
• Ensures financial targets are met or exceeded and implements necessary actions.
• Identifies financial risks and implements mitigation strategies.
• Conducts workforce planning, identifies needs and trends, and facilitates early resourcing solutions.
• Provides insights into account performance and client needs.
• Keeps current with system development and provides customer and internal insights.
• Introduces new system functionality to maximize customer value.

Supervisory Responsibilities: Leads a team of Senior Recruiters, Client Services Managers, Managers – Recruitment Enablement, Senior Client Services Managers, Directors – Client Services, Director – Operations, and Senior Directors – Client Services, providing guidance, conducting performance reviews, and supporting professional growth.

Position Requirements:

• Bachelor's degree in business, HR, or related field preferred
• Significant experience leading client delivery teams in RPO with a proven track record of building and maintaining strong senior-level relationships based on trust and confidence
• Experience managing financial performance
• Proven people management skills with experience in supervising, coaching, and mentoring
• Ability to influence internal and external stakeholders
• Ability to analyze data, identify opportunities, and use data to drive decisions
• Excellent communication and interpersonal skills; team player able to work across all levels
• High level of self-organization and prioritization; excellent attention to detail

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