Full-Time Vice President Client Services

Vice President – Client Services

Lead RPO service delivery teams across client accounts, ensuring program, project, and account financials meet or exceed expectations.

Location: Remote for candidates with US work authorization.

Language: Fluent English.

Essential Experience: Global leadership in Talent Acquisition.

1. Build high-performing client account leaders focused on exceeding client expectations.
2. Establish performance standards and goals, assess progress, address gaps.
3. Coach leaders, focusing on development and career growth.
4. Develop teams, implement talent assessment and succession planning.
5. Foster strong stakeholder relationships.
6. Partner with internal teams and client leaders for successful implementations.
7. Understand Master Service Agreements, formal/informal agreements, and Statements of Work.
8. Hold regular client delivery reviews, identify gaps, and develop improvement plans.
9. Collaborate with strategic account team, address concerns.
10. Provide input to the sales process, including client needs analysis and sales presentations.
11. Ensure Customer teams maintain strong, proactive relationships with clients.
12. Handle client escalations, ensure escalation protocols are in place.
13. Optimize productivity across the portfolio.
14. Ensure service compliance and auditability.
15. Maximize resource efficiency, address under/excess resourcing.
16. Ensure transparent, reportable client services and demonstrable value add.
17. Support effective change management.
18. Contribute to annual budgeting process.
19. Forecast volume, revenue, and cost.
20. Meet or exceed financial targets, implement corrective actions.
21. Identify financial risks, implement mitigation strategies.
22. Conduct workforce planning for needs and trends.
23. Provide insights on performance and client needs.
24. Stay current on system development, provide customer and internal insights.
25. Ensure new system functionality maximizes customer value.
26. Supervisory Responsibilities: Lead a team of Senior Recruiters, Client Services Managers, etc., providing guidance, conducting performance reviews, and supporting professional growth.

Position Requirements:

• Bachelor's degree in business, HR, or related field preferred.
• Significant RPO client delivery experience, building strong senior-level relationships.
• Proven experience managing financial performance.
• Excellent people management skills, experience in supervising, coaching, and mentoring.
• Ability to influence internal and external stakeholders.
• Data analysis and decision-making skills.
• Excellent communication, interpersonal skills, and team collaboration.
• High self-organization, prioritization, and attention to detail.

All information confidential per EEO guidelines.

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