Full-Time Vice President - Strategic Accounts
Cielo is hiring a remote Full-Time Vice President - Strategic Accounts. The career level for this job opening is Manager and is accepting London, United Kingdom based applicants remotely. Read complete job description before applying.
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Vice President – Strategic Accounts manages all functions and processes associated with growing existing accounts to meet company revenue and GP goals, and strengthening relationships with client stakeholders and executive sponsors to ensure Cielo is the primary partner for our clients’ human resource and talent acquisition needs. The Vice President -Strategic Accounts works in concert with Client Delivery Leadership and directly with assigned clients to grow revenue and retain partnerships.
- Develop a trusted advisor relationship with key accounts, customer stakeholders, C-Suite, and executive sponsors
- Drive account plan for assigned accounts
- Develop new business opportunities with existing clients and identify areas of improvement to strengthen partnership and increase Cielo revenue from existing clients
- Negotiate pricing, SLAs, and scope of services for program modifications
- Lead the Renewal Process with clients
- Manage Statement of Work Addendums and Change Orders
- Elevate and implement Account Management/Growth model
- Cielo advocate to client stakeholders
- Manage Strategic Planning process
- Develop cross-program benchmarking analysis and reports
- Develop Center of Excellence – best practices
- Clearly communicate the progress of monthly/quarterly initiatives
- Forecast and track key account management metrics
- Root Cause Analysis – systemic issue resolution
- Assist with high severity requests or issue escalations
- Contribute to developing sector expertise
- Identify channel and other partnership opportunities
- Provide integral leadership and support roles
- Participate in sector think tanks, webinars, and conferences
- Contribute to developing new products and services
Position Requirements
- Bachelor’s degree required or equivalent experience.
- B2B Account Management experience specific to solutions or professional services.
- Proven track record of qualifying and managing high-level opportunities.
- Engagement and Influencing skills.
- Proactive in increasing own knowledge-base, learning new things and keeping abreast of the latest RPO, HR, and business trends.