Contractor Virtual Quality Analyst (REMOTE)

Virtual Quality Analyst position at The Ward Law Group, a Law Firm.

Responsibilities:

• Monitoring and evaluating operational performance.
• Ensuring quality of settlements, reductions, and case management activities.
• Analyzing data, compiling reports, and auditing cases.
• Making data-driven recommendations for process improvement.
• Team Leadership and Management:
  • Compile weekly recaps of POD leader commitments.
  • Perform monthly & quarterly team analysis.
  • Manage SOPs & Synthesia video creation.
  • Oversee new hire training.
  • Participate in weekly team lead meetings.
  • Monitor negotiations and case progress.
  • Audit reductions & senior case manager cases for compliance.
  • Collaborate with IT & Litify for Quality Analyst dashboard.
  • Analyze team numbers and report deviations.
  • Verify daily activities and ensure client communication.
  • Assist with new team member onboarding.
  • Undertake miscellaneous projects.
• Continuous Improvement:
  • Foster open communication by seeking feedback.
  • Cultivate a growth mindset.
  • Collaborate with cross-functional teams.
  • Evaluate workflow and adapt strategies.
  • Embrace technological advancements and best practices.
  • Encourage team insights & process improvements.
• Team and Productivity Oversight:
  • Oversee team productivity.
  • Track projections, commitments, and end-of-month results.
  • Set yearly productivity projections.
  • Attend weekly team huddles.
  • Manage important tasks.
• Audits and Quality Control:
  • Conduct case audits.
  • Conduct spot checks.
• Feedback and Development:
  • Conduct feedback sessions.
• Performance Management:
  • Develop and track KPIs.
• Quality Control:
  • Ensure accuracy and compliance with legal standards.
  • Conduct regular audits of case files.
  • Implement and monitor quality assurance measures.
• Reporting and Analysis:
  • Prepare reports on case status, productivity, and performance.
  • Analyze data to identify trends.
  • Develop strategies for operational enhancement.

Qualifications:

• Fluent in English and Spanish.
• JD or equivalent legal degree (preferred).
• Strong organizational, leadership, communication, and interpersonal skills.
• Project management ability.
• Commitment to professional growth.
• Adaptable problem-solving mindset.

Required Equipment:

• Noise-canceling USB headphones
• Webcam

Technical Requirements:

• Internet speed: 35Mbps download and 15Mbps upload.

Schedule:

40 hours per week, with two days off; may require working one weekend day.

Salary: USD $1,200 - $1,500 per month.

What is the last date for applying to the job?

Which countries are accepted for this remote job?