Part-Time Account Operations Specialist

Important Instructions: Please take your time with your application; you don't need to be first to apply or in the first few hundred. All applications are carefully reviewed, and every candidate will receive an update on the status of their application.

About Tangelo: We improve access to nutritious, delicious food for low-income families and those with chronic conditions. Our platform provides subsidized medically tailored meals and healthy grocery delivery at reduced or even free costs through partnerships with insurance companies, governments, universities, non-profits, and employers.

Working on the Operations Department: We are currently seeking a proactive, detail-oriented Account Operations Specialist to join Tangelo's Operations team.

In this role, you'll play a critical part in the initial setup and ongoing support of our programs, ensuring smooth operations and cross-functional coordination. You’ll work closely with internal teams and external partners to bring new programs to life (from benefit design to product setup) and ensure they are well-supported post-launch.

What You'll Get to Do:

• Report to the Head of Ops Development
• Collaborate with cross-functional teams to manage initial operational setup of new programs
• Act as a key partner in addressing and resolving grievances
• Create clear program overviews and internal training materials
• Act as an operational point of contact
• Participate in onboarding and setup of new client accounts
• Track and report on program metrics
• Work closely with Account Management, Customer Support, Product, and Fulfillment
• Identify and share opportunities to streamline processes, improve benefit design, and enhance the participant experience

What You'll Bring to the Team:

• 4+ years of experience in Program Operations, Account Management, or Customer Success (ideally within healthcare, food delivery, or benefit administration)
• Proven experience coordinating complex, multi-stakeholder projects
• Strong communication and interpersonal skills; comfort working cross-functionally
• Excellent organizational skills and attention to detail
• Analytical mindset; ability to work with spreadsheets and data
• Collaborative approach and a willingness to jump in wherever needed
• Experience with tools like Excel/Google Sheets, CRM platforms, and task/project management systems
• Passion for promoting health equity and making nutritious food more accessible

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