Full-Time Account Specialist 2 (Creative)

• Project manage customer campaigns for variable print or pre-media throughout the lifecycle
• Analyze and review the customer requirements and make a determination on the scope of the overall project.
• Pull together the appropriate resources/departments required to successfully implement a customer campaign.
• Estimate time frames, and resources (programming, composition, photo, creative, prepress, etc.) required to complete a project.
• Implement workflows after evaluating complexity, deliverables, and costs/job profitability.
• Maintain the master schedule for all project activities and conduct periodic status checks to assess progress against the schedule.
• Make changes to plans when requirements change/shift.
• Communicate customer project status to appropriate stakeholders and disseminate information on problems or potential delays.
• Manage customer expectations and ensure the completed work meets customer SLAs
• Able to demonstrate the ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job.
• Must be able to recognize anomalies and critical situations and respond appropriately
• Continuously evaluate workflows for improved implementation efficiencies, deliverables, and costs/job profitability.
• Ensure project estimates are approved by the customer before any project moves forward to print.
• Maintain project schedules and monitor progress against deadlines.
• Adjust plans as requirements change and escalate risks promptly.
• Communicate status updates to stakeholders and leadership.
• Review all estimates received from internal departments for accuracy
• Manage complex projects under tight deadlines within established budgets

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