Full-Time Agents/Dispatchers - Towing and Roadside

• Answer incoming calls from customers requesting towing and roadside assistance.
• Collect essential information such as location, vehicle type, and service needed.
• Utilize dispatch software to record service requests and dispatch appropriate personnel.
• Coordinate the timely arrival of service providers to customer locations.
• Provide customers with updates on estimated arrival times and service status.
• Ensure accurate record-keeping of all interactions and service requests.
• Work collaboratively with drivers and other team members to enhance service delivery.
• Maintain a professional demeanor while managing high-volume call scenarios.

• Prior experience as a dispatcher or in a similar role within the towing or roadside assistance industry is preferred.
• Strong communication skills, both verbal and written, with the ability to interact effectively with customers.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computer systems and dispatch software.
• Strong problem-solving skills and a detail-oriented mindset.
• Availability to work flexible hours, including nights, weekends, and holidays as needed.
• A commitment to providing excellent customer service and supporting team operations.

• 100% remote job working in the comforts of your home
• Non-toxic environment
• Growth potential

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