Contractor AI Service Delivery Manager
Novel Technology Services is hiring a remote Contractor AI Service Delivery Manager. The career level for this job opening is Manager and is accepting Mexico based applicants remotely. Read complete job description before applying.
Novel Technology Services
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Our client is building the future of AI-powered customer engagement, with RAISA, an AI assistant transforming interactions across retail, education, and service industries. Our platform enables businesses and resellers to self-serve, configure, and deploy AI assistants that enhance customer experience.
We are seeking a highly experienced, hands-on AI-Powered Service Delivery Manager to oversee product development deliverables, refine requirements, and lead DevOps and QA testing.
This is a contractor role that requires a blend of strategic oversight and hands-on execution—ensuring the smooth development, testing, and deployment of our AI-powered platform.
- Oversee the development team’s deliverables, ensuring high-quality execution and adherence to timelines.
- Work closely with the Product Owner to refine product requirements, aligning technical execution with business goals.
- Lead DevOps efforts, managing CI/CD pipelines, cloud infrastructure, and deployment automation.
- Get hands-on with QA testing, ensuring that AI-driven interactions, self-serve workflows, and integrations meet quality standards.
- Facilitate collaboration across distributed teams, ensuring seamless communication between US-based product leadership and the development teams in India & Eastern Europe.
- Own service delivery workflows, optimizing AI-powered customer engagement, automation, and self-serve ecosystems.
- Build SaaS onboarding flows, customer dashboards, and self-service configuration tools, ensuring seamless user adoption.
- Proactively identify and resolve bottlenecks, ensuring AI services scale efficiently and perform optimally.