Full-Time Amazon Connect Architect (GenAI Solutions)
Miratech is hiring a remote Full-Time Amazon Connect Architect (GenAI Solutions). The career level for this job opening is Experienced and is accepting United States, Canada based applicants remotely. Read complete job description before applying.
Miratech
Job Title
Amazon Connect Architect (GenAI Solutions)
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
United States, Canada
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Job Details
We are looking for an experienced AWS Architect to design, develop, and optimize scalable and secure digital contact center solutions using Amazon Connect and modern GenAI technologies. The ideal candidate will lead architecture initiatives, integrate enterprise systems, and deliver intelligent customer and agent experiences through automation, LLMs, and real-time data workflows.
Responsibilities
- Architect end-to-end AWS-based solutions for Amazon Connect digital contact centers
- Build custom chat widgets and agent desktops using Lambda, API Gateway, and modern front-end frameworks
- Design event-driven, scalable cloud architectures following AWS Well-Architected principles
- Implement GenAI solutions using Amazon Bedrock, SageMaker, and third-party/open-source LLMs
- Integrate conversational intelligence into customer and agent workflows with AI/ML teams
- Configure and manage IAM, VPCs, CloudWatch monitoring, logging, and security controls
- Ensure compliance with enterprise security and governance standards
- Integrate Amazon Connect with third-party CRMs and enterprise systems
- Design streaming APIs, event-handling logic, and reporting APIs
- Lead cross-functional engineering, DevOps, and product teams to deliver complex solutions
- Align architectural strategy with business and customer experience goals
Requirements
- 8+ years of experience in AWS architecture and cloud solution development
- Deep expertise with Amazon Connect, Lambda, API Gateway, Lex, Bedrock, DynamoDB, S3 & CloudWatch
- Proven experience with GenAI technologies (AWS-native & open-source models)
- Strong understanding of IAM, cloud infrastructure, monitoring, and security practices
- Experience building custom chat widgets and agent workspace solutions
- Hands-on experience with CRM integrations and real-time event streaming
- Strong communication, leadership, and problem-solving skills
Nice to Have
- AWS Certified Solutions Architect – Professional
- Experience with regulated industries (HIPAA, GDPR, Finance, Healthcare)
- Familiarity with AI/ML services such as SageMaker, Kendra, Q in Connect, Agent Core, Strands
- Experience applying LLMs, foundation models, or SLMs in customer service use cases
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Amazon Connect Architect (GenAI Solutions) at Miratech is
4th of January 2026
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
United States, Canada
] applicants. .
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