Full-Time Amazon Connect Contact Center Engineer
Miratech is hiring a remote Full-Time Amazon Connect Contact Center Engineer. The career level for this job opening is Experienced and is accepting India, India based applicants remotely. Read complete job description before applying.
Miratech
Job Title
Amazon Connect Contact Center Engineer
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
India, India
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Job Details
We are looking for a highly skilled Amazon Connect Contact Center Engineer.
Responsibilities:
Requirements:
Nice to have:
Experience with AWS services like Contact Lens, Transcribe, Comprehend, S3, Athena, Quick Sight, Lambda, Elastic Search, Kibana and Kinesis. AWS certification.
Responsibilities:
- Design, develop, and maintain Amazon Connect contact flows, leveraging AWS services such as DynamoDB, Lambda, and Lex Bots.
- Implement and configure call routing systems.
- Develop and enhance contact center functionality by creating custom logic using AWS Lambda.
- Collaborate with onshore/offshore developers and business stakeholders.
- Work with Python, Node.js, or Java to implement AWS Lambda functions and integrations.
- Utilize development and version control tools such as GIT, GitHub, and TFS.
- Maintain and optimize CI/CD pipelines using Terraform, CloudFormation, or GoCD.
- Troubleshoot, debug, and resolve issues.
Requirements:
- 3+ years of experience in contact center environment (Genesys, Avaya, Cisco).
- 1+ years of hands-on experience in developing Amazon Connect contact flows using DynamoDB, Lambda, and Lex Bots.
- Strong background in designing and implementing call routing systems.
- Strong exposure in developing custom logic using AWS Lambda.
- Solid working experience with Python, Node.js, or Java.
- Familiarity with development and version control tools like GIT, GitHub, and TFS.
- Competence in CI/CD pipelines using Terraform, CloudFormation, or Go CD.
- Strong debugging, troubleshooting, and problem-solving abilities.
- Excellent communication and analytical skills.
Nice to have:
Experience with AWS services like Contact Lens, Transcribe, Comprehend, S3, Athena, Quick Sight, Lambda, Elastic Search, Kibana and Kinesis. AWS certification.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Amazon Connect Contact Center Engineer at Miratech is
6th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
India, India
] applicants. .
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