Full-Time Assistant Manager of Billing

Assistant Manager of Billing leads billing operations within a team, focusing on efficiency, accuracy, and firm policies. This role ensures high-quality service to internal and external clients, manages daily operations, and allocates tasks effectively.

Responsibilities:

1. Directs daily billing activities: processing edits, issuing invoices, handling reporting, ensuring timeliness and accuracy.
2. Aligns team resources for optimal service delivery, offering support and coverage (including outside of normal hours).
3. Assigns workload and supervises projects; provides guidance on complex billing arrangements.
4. Maintains compliance with client rates, e-billing requirements, and outside counsel guidelines, resolving related issues proactively.
5. Collaborates with Collections, Accounts Payable, Conflicts, and E-Billing teams to resolve discrepancies and improve processes.
6. Communicates with Billing Partners and clients, responding to inquiries and resolving issues.
7. Conducts annual performance evaluations, identifies training needs, mentors, and manages team performance.
8. Monitors billing and e-billing status reports for timely and accurate completion.
9. Partners with Collections to resolve unallocated cash balances and billing issues impacting collections.
10. Maintains and updates client billing instructions, ensuring smooth onboarding of Billing Coordinators.
11. Identifies and develops solutions to reduce internal work cycles and eliminate process inefficiencies.

Requirements:

• Ability to supervise/manage billers, coordinate workflow, provide feedback, and prepare annual reviews.
• Strong communication skills (oral and written) with attorneys, staff, vendors, and clients.
• Ability to provide quality client service (internal and external).
• Strong organizational and prioritization skills to meet deadlines in a dynamic environment.
• Detail-oriented with a commitment to accuracy and thoroughness.
• Knowledge of basic accounting concepts and internal controls.
• E-billing experience (Ebilling Hub and 3rd party platforms).
• Advanced proficiency in Microsoft Excel and other Microsoft Suite applications.
• Advanced knowledge of 3E or similar account systems.
• Bachelor's Degree in Accounting or related field.
• Minimum 5 years billing experience with direct supervision of others. Preferred experience in professional services organization.

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