Full-Time Associate Customer Success Manager

Federato is on a mission to defend the right to efficient, equitable insurance for all.

We enable insurers to provide affordable coverage to people and organizations facing today's challenges: climate change, cyber-attacks, and social inflation.

Role Responsibilities:  

• Lead project planning, execution, and delivery, ensuring milestones and deadlines are met.
• Collaborate with internal teams (product, software, QA, operations) to align on project goals and deliverables.
• Maintain accurate project documentation (schedules, scope, progress reports) and provide regular status updates.
• Proactively identify and manage project risks, including mitigation plans.
• Ensure deliverables meet quality standards and customer expectations.
• Manage customer support requests, identify trends, and ensure timely resolution.
• Conduct user training sessions and office hours, providing ongoing support.
• Monitor customer software usage, identify adoption gaps, and improve software value.

Role Requirements:

• 3-5 years of experience in P&C or specialty insurance (underwriting, operations, product, process, or systems).
• Experience in customer success, customer service, client relationship management, or project management in software or IT.
• Strong understanding of software development methodologies (Agile, Scrum, Waterfall).
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects, ensuring quality and timely delivery.
• Solid experience in risk management, issue resolution, and stakeholder management.
• Knowledge of project management tools (Jira, MS Project, Asana) and software development lifecycles.
• Customer-centric mindset.
• PMP, Scrum Master, or similar certifications a plus.

Compensation: $70,000 - $115,000 (negotiable).

Company Culture: Fast-paced, user-focused, and data-driven.

Diversity and Inclusion: We are an equal opportunity employer.

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