Full-Time Associate - Operations
WNS Global Services is hiring a remote Full-Time Associate - Operations. The career level for this job opening is Entry Level and is accepting San Jose, Costa Rica based applicants remotely. Read complete job description before applying.
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WNS Global Services
Job Title
Associate - Operations
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
San Jose, Costa Rica
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Job Details
Roles & Responsibilities:
- Handle inbound calls from customers/agents to resolve account queries.
- Provide excellent customer service on insurance policy transactions (new business, renewals, amendments, enquiries).
- Meet/exceed business Key Result Areas (KRAs): NPS, Quality, Productivity, AHT, etc.
- Work in a 24/7 environment, including split shifts and rotations.
- Work from the office.
Skills required:
- Strong solution-oriented approach and helping nature.
- Passion for excellent customer experience.
- Adaptability to team dynamics and business challenges.
- Ability to work independently with minimal supervision.
- High proficiency in verbal and written English (neutral accent preferred).
- Strong multitasking abilities.
- Proficient in computer usage, typing, and web-based applications.
- High attention to detail and accuracy.
Essential:
- Numeracy
- Products & Telephone etiquette
- Minimum 1 year of contact center experience
- English B2 (SVAR score of 55-58)
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Associate - Operations at WNS Global Services is
18th of April 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
San Jose, Costa Rica
] applicants. .
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