Full-Time Associate - Operations
WNS Global Services is hiring a remote Full-Time Associate - Operations. The career level for this job opening is Entry Level and is accepting San Jose, Costa Rica based applicants remotely. Read complete job description before applying.
WNS Global Services
Job Title
Associate - Operations
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
San Jose, Costa Rica
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Job Details
Roles & Responsibilities:
- Handle inbound calls from customers/agents to resolve account queries.
- Provide excellent customer service on insurance policy transactions (new business, renewals, amendments, enquiries).
- Meet/exceed business Key Result Areas (KRAs): NPS, Quality, Productivity, AHT, etc.
- Work in a 24/7 environment, including split shifts and rotations.
- Work from the office.
Skills required:
- Strong solution-oriented approach and helping nature.
- Passion for excellent customer experience.
- Adaptability to team dynamics and business challenges.
- Ability to work independently with minimal supervision.
- High proficiency in verbal and written English (neutral accent preferred).
- Strong multitasking abilities.
- Proficient in computer usage, typing, and web-based applications.
- High attention to detail and accuracy.
Essential:
- Numeracy
- Products & Telephone etiquette
- Minimum 1 year of contact center experience
- English B2 (SVAR score of 55-58)
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Associate - Operations at WNS Global Services is
18th of April 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
San Jose, Costa Rica
] applicants. .
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