Full-Time Associate - Operations
WNS Global Services is hiring a remote Full-Time Associate - Operations. The career level for this job opening is Entry Level and is accepting San Jose, Costa Rica based applicants remotely. Read complete job description before applying.
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WNS Global Services
Job Title
Associate - Operations
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
San Jose, Costa Rica
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Job Details
Roles & Responsibilities:
- Handling inbound calls from customers.
- Resolving queries on accounts.
- Providing excellent customer service on insurance policy transactions (new business, renewals, amendments, enquiries).
- Meeting/exceeding business KRAs (NPS, Quality, Productivity, AHT).
- Working in a 24*7 environment, split offs and rotational shifts.
- Willing to work from office.
Skills required:
- Solutions mind-set, helping nature, passion to drive excellent customer experience.
- Ability to adapt with the team in case of adversity.
- Ability to demonstrate working in a positive environment with minimal supervision.
- High proficiency in verbal and written English (neutral accent preferred).
- Strong ability to multi-task.
- Efficient in internet, computer usage, typing and web-based application skills.
- High attention to detail and accuracy.
- Essential: Numeracy, Products & Telephone etiquette.
- Minimum 1 year of contact center experience required.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Associate - Operations at WNS Global Services is
17th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
San Jose, Costa Rica
] applicants. .
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