Full-Time Associate Production Support Engineer

Are you passionate about delivering delight through operational excellence and solving complex technical puzzles? Do you thrive in fast-paced environments?

Join Updater's Production Support team.

As an Associate Production Support Engineer, you'll be the guardian of our revenue-generating systems while evolving into a reliability engineering partner.

Core Responsibilities (70% of time):

• Monitor critical production systems using DataDog dashboards and synthetic tests.
• Respond to incidents with speed and precision.
• Manage escalations from internal and external partners.
• Partner with engineering, support teams, and providers to resolve issues.
• Participate in 24x7 on-call rotation.
• Triage and resolve production issues through JIRA.

Growth & Evolution Responsibilities (30% of time):

• Learn to implement SLOs and SLIs for critical services.
• Develop basic automation scripts (Python, Bash, AWS CLI).
• Gain familiarity with Infrastructure as Code (Terraform).
• Collaborate with the DevOps team.
• Contribute to developer self-service initiatives.
• Support the Platform Engineering mission.
• Develop documentation and procedures.
• Participate in cross-team collaboration.
• Learn observability best practices.

Required Skills:

• 2+ years experience troubleshooting production systems.
• Understanding of fundamental programming concepts and basic scripting.
• Experience with SQL and relational databases.
• Familiarity with API testing tools and web service troubleshooting.
• Basic understanding of Git.
• AWS Certified Cloud Practitioner knowledge.
• Proven ability to work under pressure.
• Experience with ticketing systems.
• Strong problem-solving skills.
• Excellent communication skills.

Preferred Qualifications:

• Familiarity with Infrastructure as Code concepts (Terraform).
• Experience with monitoring tools (DataDog, Prometheus, Grafana).
• Understanding of containerization and Kubernetes fundamentals.
• Knowledge of CI/CD pipeline concepts.
• Experience with configuration management tools.
• Previous experience in customer-facing technical support.
• Background in system administration or DevOps.

Education & Experience:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• 2+ years of experience in technical support, system administration, DevOps, or related roles.

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