Full-Time Associate Program Manager

Lead is a fintech building banking infrastructure for embedded financial products and services. We operate an FDIC-insured bank headquartered in Kansas City, Missouri. Additionally, we have offices in San Francisco, Sunnyvale, and New York City, where our technical, product, design, and legal teams operate.

We are built for a constantly evolving financial landscape, where new ventures and technological advancements emerge daily.

Guided by a team of entrepreneurs and technologists, Lead blends regulatory and technological expertise to help our fintech partners scale their operations with compliance and creativity.

Role Description:

As an Associate Program Manager, you will play a pivotal role in ensuring oversight of and an outstanding client experience for our internal stakeholders as well as our fintech Banking-as-a-Service (BaaS) and Payments strategic partners.

In this role, you will report to a Senior Program Manager and be responsible for serving as a liaison between other internal or external stakeholders, ensuring effective communication and coordination throughout the partner lifecycle.

Key Responsibilities:

1. Manage the entire lifecycle of relationships with Lead's highly valued fintech strategic partnerships, including onboarding, ongoing monitoring, and eventual offboarding.
2. Serve as the primary point-of-contact and bridge between external partners and internal teams.
3. Lead and coordinate external and internal facing partnership meetings.
4. Manage tracking of all partner onboarding and ongoing program management activities.
5. Assist partners with training and troubleshooting issues.
6. Facilitate content governance and change management.
7. Develop, design, and maintain partnership metrics and reporting.
8. Communicate project expectations and timelines to all internal stakeholders.
9. Collaborate with internal teams to gather project requirements.
10. Demonstrate exceptional organizational skills and prioritize workloads.
11. Support other program managers in partner meetings.
12. Provide regular project status updates to team members, clients, and senior management.
13. Participate in and complete other tasks as assigned.

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