Full-Time Automation Support Engineer
Cerby is hiring a remote Full-Time Automation Support Engineer. The career level for this job opening is Entry Level and is accepting USA based applicants remotely. Read complete job description before applying.
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Cerby
Job Title
Automation Support Engineer
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
USA
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Job Details
We're seeking an Automation Support Engineer to join our team and help monitor, troubleshoot, and enhance Cerby’s automation systems. This is a hands-on, cross-functional role focused on supporting day-to-day automation operations, ensuring uptime, and continuously improving our automated flows.
What You’ll Do
- Support day-to-day operations of Cerby’s automation platform, ensuring reliability and performance.
- Analyze and debug failed automation executions using logs, browser tools, and internal dashboards.
- Collaborate with engineering and support teams to troubleshoot automation issues and escalate where needed.
- Monitor alerts and automation queues to resolve errors and delays proactively.
- Review and adjust XPath, selectors, or flow parameters to adapt to app UI changes.
- Contribute to automation testing and quality assurance cycles.
- Document known issues, root causes, and solutions in a support knowledge base.
What We’re Looking For
- 1–3 years of experience in automation support, QA, NOC, or IT operations.
- 1+ year working with JavaScript (TypeScript is a plus), coding, testing, debugging, and automation techniques.
- Experience troubleshooting web technologies (HTML/CSS) using the browser’s developer tools.
- Strong problem-solving skills and ability to work with logs, error traces, and system outputs.
- Experience working with REST APIs and JSON.
- Ability to communicate clearly with both technical and non-technical stakeholders.
- Organized, process-driven mindset with attention to detail.
- Familiarity with monitoring tools (e.g., Datadog), version control (Git), and ticketing systems (e.g., Zendesk, Jira).
- Ability to work independently and as part of a distributed team.
- Available for on-call or rotational support schedules.
Nice to Have
- Experience with RPA platforms or workflow automation tools.
- Exposure to authentication mechanisms (e.g., MFA, OAuth).
- Basic experience writing or maintaining test scripts.
- Background in SaaS operations or identity and access management.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Automation Support Engineer at Cerby is
30th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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