Full-Time Back Office Manager (Optometry Exp) - Remote

Position: Back Office Manager (With Optometry Experience)

Location: Remote

Type: Full-time

About the role

We are seeking a detail-oriented Back Office Manager well-versed in pre-authorization processes, medical copays, and CPT codes. Essential for managing financial operations, ensuring accurate billing practices and efficient filing systems to support revenue cycle management.

Key Responsibilities:

• Leadership and Supervision: Build out, oversee, and manage the Billing and Filing Department. Train, mentor, and evaluate staff.
• Operational & Back-Office Management: Develop best practices for billing and filing. Create and enforce SOPs. Oversee patient records and insurance claims. Conduct audits for compliance.
• Core Billing and Filing Functions: File insurance, handle claim submission, process orders for glasses/contacts, audit invoices, manage payment postings, follow up on rejected claims, and coordinate benefits.
• Revenue Management: Manage accounts receivable, auditing for accuracy. Develop strategies to increase revenue streams.
• Customer Service and Communication: Manage patient inquiries. Facilitate staff training and provide updates to team members.

Metrics for Performance:

• A/R amounts at 30, 60, 90, 120+ days.
• Write-off amounts relative to client goal.
• Team performance to goals.

Qualifications:

• Bachelor’s degree in healthcare administration, finance, or a related field.
• 5+ years of experience in billing management within a healthcare setting.
• In-depth knowledge of medical billing procedures, CPT coding, and insurance pre-authorization processes.
• Proficiency in using billing software and electronic health record (EHR) systems.
• Experience in training, mentoring, and leading teams to higher performance.
• Strong analytical and communication skills.

Desired Attributes:

• Ability to work under pressure and manage multiple priorities effectively.
• Highly organized, with strong leadership skills and experience in team development.
• Proactive attitude with a commitment to maintaining compliance with healthcare regulations.

Soft Skills:

• Strong leadership qualities
• Excellent communication skills
• Advanced computer proficiency, including spreadsheets and billing software
• Ability to multitask effectively
• Strategic problem-solving skills
• Superior time management capabilities
• Collaborative team player

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