Full-Time Back Office Manager (Optometry Exp) - Remote

Position: Back Office Manager (With Optometry Experience)

Location: Remote

Type: Full-time

About the role

We are seeking a detail-oriented Back Office Manager who is well-versed in pre-authorization processes, medical copays, and CPT codes. This position is essential for managing the financial operations of our healthcare facility, ensuring accurate billing practices, and maintaining efficient filing systems to support our revenue cycle management.

Key responsibilities

• Leadership and Supervision: Build out, oversee and manage the Billing and Filing Department. Train, mentor, and evaluate billing and filing staff.
• Operational and Back-Office Management: Develop and implement best practices for all billing, filing, and back-office processes. Create, revise, and enforce Standard Operating Procedures (SOPs).
• Core Billing and Filing Functions: File insurance for medical and vision. Handle claim submission both electronically and on paper for Vision and Medical Insurance. Process orders for glasses and contacts through respective insurances.
• Revenue Management: Manage accounts receivable, auditing for accuracy and ensuring optimal A/R levels. Develop and execute strategies to increase revenue streams through billing and filing.
• Customer Service and Communication: Manage patient inquiries about statements. Facilitate regular staff training sessions to minimize billing and filing errors. Produce training material.

Qualifications

• Bachelor’s degree in healthcare administration, finance, or a related field.
• 5+ years of experience in billing management within a healthcare setting.
• In-depth knowledge of medical billing procedures, CPT coding, and insurance pre-authorization processes.
• Proficiency in using billing software and electronic health record (EHR) systems.
• Experience in training, mentoring, and leading teams to higher performance.
• Excellent communication skills, with ability to work collaboratively with patients, staff, and insurance providers.

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