Full-Time Back Office Manager (Optometry Exp) - Remote

Position: Back Office Manager (With Optometry Experience)

Location: Remote

Type: Full-time

About the role

We are seeking a detail-oriented Back Office Manager well-versed in pre-authorization processes, medical copays, and CPT codes. This position is essential for managing the financial operations, ensuring accurate billing practices and maintaining efficient filing systems to support our revenue cycle management.

Key responsibilities

• Leadership and Supervision: Build, oversee, and manage the Billing and Filing Department. Train, mentor, and evaluate billing and filing staff.
• Operational and Back-Office Management: Develop and implement best practices for all billing, filing, and back-office processes. Create, revise, and enforce Standard Operating Procedures (SOPs).
• Core Billing and Filing Functions: File insurance for medical and vision. Handle claim submission electronically and on paper. Process orders for glasses and contacts. Manage insurance payment postings.
• Revenue Management: Manage accounts receivable, auditing for accuracy and ensuring optimal A/R levels. Develop and execute strategies to increase revenue streams.
• Customer Service and Communication: Manage patient inquiries about statements. Facilitate regular staff training sessions to minimize billing and filing errors.

Metrics for Performance

• A/R amounts at 30, 60, 90, 120+ days. A/R goal is to maintain under $100k total.
• Write-off amounts relative to client goal.
• Team performance to goals and creating a high performing team.

Qualifications

• Bachelor’s degree in healthcare administration, finance, or a related field.
• 5+ years of experience in billing management within a healthcare setting.
• In-depth knowledge of medical billing procedures, CPT coding, and insurance pre-authorization processes.
• Proficiency in using billing software and electronic health record (EHR) systems.
• Strong analytical skills with a focus on detail and accuracy.
• Excellent communication skills.

Desired Attributes:

• Strong leadership qualities
• Excellent communication skills
• Advanced computer proficiency, including spreadsheets and billing software

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