Full-Time Bilingual IT Portfolio Manager

How You'll Make an Impact:

Project & Resource Management

• Oversee the implementation of new IT services and projects, ensuring they are completed on time, within scope, and budget.
• Coordinate project teams and stakeholders to define objectives, scope, and deliverables.
• Allocate resources effectively to meet service delivery requirements.
• Identify required staffing levels and oversee hiring, training, and performance management of delivery team members.
• Identify and mitigate risks, developing contingency plans to minimize disruptions.
• Identify opportunities for process improvements and automation to enhance IT service delivery.
• Stay updated on emerging technologies and industry best practices to drive innovation.

Coordination, Reporting & Communication

• Serve as the key liaison between internal teams, development, operations, and support to ensure seamless service delivery.
• Track project performance using project management tools and provide regular updates to stakeholders.
• Collaborate with the Program Manager to manage project interdependencies.
• Advocate for best practices in project management and knowledge sharing.
• Interface with executives, IT management, and end-users to define operational and business requirements.
• Establish key performance indicators (KPIs) to measure service effectiveness and project success.
• Analyze service metrics and implement corrective actions when necessary.

Stakeholder & Vendor Management, Compliance

• Manage the implementation of changes to IT services and ensure smooth adoption.
• Foster strong relationships with internal and external stakeholders to enhance service delivery.
• Collaborate with vendors to ensure compliance with service agreements and negotiate contracts as needed.
• Ensure adherence to relevant laws, regulations, and industry standards.
• Monitor project and operational budgets to ensure cost-effective service delivery.
• Provide recommendations for optimizing IT spend while maintaining service quality.

Bilingual Proficiency

• Fully bilingual in English and French (spoken and written) required.

Experience Requirements

• 3-5 years of experience in IT service delivery management, project management, or a related field.
• Proven ability to manage project timelines, budgets, and resources effectively.
• Strong leadership, team management, and stakeholder engagement skills.
• Experience in vendor management, contract negotiation, and service level agreement (SLA) oversight.
• Previous experience working in a matrixed environment with cross-functional teams.
• Strong understanding of IT systems, infrastructure, and service management.
• Proficiency in project management tools such as Jira, ServiceNow, or MS Project.
• Excellent communication skills (verbal, written, and presentation).
• Strong analytical, problem-solving, and customer service skills.
• Ability to work collaboratively across teams and manage vendor relationships.

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