Full-Time Bilingual Project Manager (Spanish)

• Work with clients to create a project strategy that focuses on business-based outcome delivery.
• Collaborate with key contacts, technical leadership, and our Customer Success department to execute custom statements of work and onboarding strategies for our clients.
• Help create efficiencies by developing and implementing repeatable processes and templates to ensure standardization where possible.
• Create and manage custom project timelines/project plans to ensure on-time delivery of services and deliverables.
• Remain current on customer needs, industry trends, market activities, and competitors to build trust and create meaningful relationships among Champions and key points of contact within each account.
• Provide the highest level of service and support to Procore’s clients through diligent and proactive communication.
• Communicate with fellow team members (mentoring and asking questions) via instant messaging, email, phone, and face-to-face meetings to enhance personal and team best practices and skills.
• Collaborate with all levels of the Procore organization to connect clients with Product Managers and Customer Success Managers to further client success and Procore’s evolution as a market leader.
• Working knowledge of Procore’s product offerings, and a deep understanding of Procore’s business model, services, emerging technologies, and Implementation best practices.
• Up to 25% travel

• Bilingual in English and Spanish (Verbal and Written)
• 2+ years experience managing projects, developing custom project plans, forecasting resources, tracking and managing risk, building change management strategies.
• 2+ years of experience working in the construction operations or technical support of operations.
• A history of servicing large, complex organizations with complex web and mobile applications utilized for documentation management, project management, or similar use cases.
• Successful management of projects and professional services within a defined limited scope.
• Demonstrated successful software client services with proven experience onboarding and training mid to large-scale clients.
• Strong empathy for customers AND passion for project management and organization.

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