Full-Time Bilingual Voice Agent

Role Description This is a Bilingual English-Spanish Call Center Representative position in Costa Rica. The position is remote - WFH. Responsible for answering inbound phone calls for all Tenant and Employment (T&E) products. Support customers and consumers who use T&E services to screen individuals for rental housing and employment opportunities. Maintain a consistently high level of knowledge regarding T&E products, services, and tools. Understand and demonstrate knowledge of specific T&E business processes when performing all voice operations work. Adhere to established processes and procedures when responding to support phone calls. Work with QA and team leaders to improve individual performance based on feedback and coaching. Manage individual performance for aux time usage and adherence to schedules. Perform other duties as assigned. Must work U.S. business hours in support of U.S. customers and consumers. Must be open to weekend shifts during U.S. business hours to support U.S. customers and consumers.

Qualifications 1-3 years of experience in an operations job role, including inbound voice customer care/support. Highest level of formal schooling for the specific region (High School Diploma). Excellent Spanish verbal, written and interpersonal communication skills, with a good command of English. Moderate skills in Microsoft applications. Must be self-motivated and a self-starter. Demonstrate attention to detail in all work completed. Proactively works to improve knowledge and adherence to company processes and procedures. Collaborates well with others in a team-oriented work environment. Adapts well to change and can adjust priorities as needed. Displays time management skills.

Requirements Understanding of U.S. credit/financial principles. Knowledge of USA criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts.

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