Full-Time Billing Specialist

• Process credit card, ACH, invoices and direct debit billing transactions
• Complete daily processing of collecting fees including, posting of checks, wires and ACH transactions
• Manage client advisor billing and maintenance
• Review and process high volume of client account fee waivers
• Research and respond to inquiries via emails, instant messages, phone calls, scanned documents and case resolution within our CRM system
• Review of daily scanned documents in our imaging system
• Communicate regularly with multiple internal departments and business partners
• Record important notes and supporting documentation within the client account portal
• Daily balancing reports and numerous monthly fee reconciliation audits
• Maintenance of client accounting records with new or updated payment method and/or client contact information changes
• Credit card management
• Extensive research and review of account discrepancies
• Effectively communicate and utilize sound judgement to escalate issues
• Assist in the development and revision of policies and procedures with emphasis on internal controls
• Ensure that all processing consistently meets established service levels, policies and procedures and done with a high degree of accuracy
• Other duties and projects as assigned

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