Full-Time Brand Experience & Guest Journey Director

• Guest Experience Strategy & Design Support: Support brand leaders by operationalizing brand platforms into holistic guest journeys. Define and document key brand touchpoints, ensuring they are actionable, operationally viable, and measurable.
• Standards Development & Operational Excellence: Define, document, and write brand standards across all guest experience touchpoints, ensuring consistency and operational feasibility.
• Brand Integrity & Differentiation: Serve as the guardian of brand integrity, ensuring each Premium brand’s experience remains distinctive and clearly defined.
• Compliance, Audit & Feedback Loop Support: Work with Compliance and Audit teams to ensure standards are translated into audit tools and compliance systems. Monitor performance through guest satisfaction metrics, audits, and digital reputation feedback.

• 8–12+ years of progressive experience in hospitality.
• Demonstrated success in defining, writing, and implementing brand-aligned guest experience standards.
• Deep knowledge of hotel operations.
• Experience in collaborating with Compliance, Audit, and Operations teams.
• Excellent communication, influencing, and project management skills.
• Bachelor’s degree in Hospitality, Business, or a related field; Master’s preferred.

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