Full-Time Business Analyst

The Role / We are looking for a Business Analyst to join our Product team, helping to shape the usability and flexibility of our platform by defining clear, actionable requirements. You’ll play a key role in understanding customer needs, improving the mobile ticketing experience, and supporting the development of user-focused solutions across our payment and platform features.

In this collaborative, detail-oriented role, you will work alongside Product Managers, Engineers, and Designers. You’ll be involved throughout the development lifecycle, ensuring that the business context, user experience, and technical feasibility are considered and aligned. This is a fantastic opportunity to be part of a growing company, using your skills to create impactful products that improve public transportation experiences for millions of riders worldwide.

Responsibilities

• Collaborate with customers and internal stakeholders to gather insights on platform usage, identify challenges, and help shape improvements focused on user experience and functional value.
• Translate business needs into clear user stories and acceptance criteria, working with Product Managers, UX Designers, and Engineers.
• Contribute to feature design discussions, ensuring integration feasibility and alignment with user and business goals.
• Support the development process by refining requirements, clarifying goals, and helping teams build with confidence.
• Help prioritize enhancements and fixes based on user impact, team feedback, and company objectives.
• Facilitate workshops to map user journeys, explore ideas, and gather actionable feedback.

About You

• Experienced as a Business Analyst or in a similar role within a software or product-led environment.
• Able to turn business challenges into well-structured, user-centric requirements.
• Comfortable working with SDKs, APIs, and cross-functional engineering teams.
• Skilled in gathering insights via conversations, workshops, and journey mapping.
• Strong attention to detail and clear documentation skills.
• A collaborative mindset, confident communicating across diverse stakeholders.
• Familiar with Agile delivery practices.
• A qualification such as BCS or IIBA is helpful but not required.

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