Full-Time Business Process Manager

Responsible for leading the standardization, optimization, and monitoring of the organization’s key operational processes. This role drives efficiency, quality, and agility in internal workflows and service delivery to end clients.

Works cross-functionally with the Services, Human Resources, Finance, Technology, and Marketing & Sales teams to ensure processes are aligned with the strategic goals of consolidation and continuous improvement, fostering a culture of innovation and team empowerment.

1. Design, document, and standardize key operational processes, ensuring alignment with quality standards and organizational goals.
2. Implement and monitor the adoption of standardized processes across all functional areas, promoting consistency and efficiency.
3. Identify opportunities for continuous improvement using data analysis and team feedback.
4. Ensure operational processes comply with external compliance standards.
5. Drive process automation by integrating technological tools, collaborating with the Technology team.
6. Develop and implement dashboards and monitoring tools to measure process performance.
7. Collaborate with department leaders to ensure processes support specific objectives of each area.
8. Facilitate training sessions and workshops for teams on new processes and management tools, promoting adoption and improvement.
9. Manage process optimization projects, from planning to execution and outcome evaluation.
10. Ensure quality standards are met throughout all processes.
11. Serve as a point of contact for resolving process-related issues, working closely with squads and operational teams.
12. Provide regular reports to General Management on progress and results of process improvement initiatives.

Experience: Minimum of 3 years in process management, continuous improvement, or similar roles, preferably in software or technology service companies.

Proven experience in the design, implementation, and monitoring of operational processes, focusing on standardization and optimization.

Knowledge of process improvement methodologies such as Lean, Six Sigma, or BPMN (certification desirable).

Previous experience working with cross-functional teams and leading organizational change projects.

Ability to analyze data and generate actionable reports, with experience using tools like Power BI, Tableau, or similar.

Excellent communication and training skills, with the ability to influence and promote change adoption across diverse teams.

Other skills: Cross-functional understanding of financial implications across all areas of the business, including services. Operational risk management perspective. Strong understanding of operations and products, as well as technical aspects of service management.

Academic Background: Degree in Industrial or related field.

Language: English proficiency at C1 level or higher.

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