Full-Time Business Process Manager (BPM)

Responsible for leading the standardization, optimization, and monitoring of the organization’s key operational processes to drive efficiency, quality, and agility in internal workflows and service delivery to end clients.

This role will work cross-functionally with the Services, Human Resources, Finance, Technology, and Marketing & Sales teams to ensure processes are aligned with the strategic goals of consolidation and continuous improvement, while fostering a culture of innovation and team empowerment.

Roles, responsibilities, and key functions:

1. Design, document, and standardize key operational processes, ensuring alignment with quality standards and organizational goals.
2. Implement and monitor the adoption of standardized processes across all functional areas, promoting consistency and efficiency.
3. Identify opportunities for continuous improvement using data analysis and team feedback.
4. Ensure operational processes comply with external compliance standards.
5. Drive process automation by integrating technological tools, in collaboration with the Technology team.
6. Develop and implement dashboards and monitoring tools to measure process performance.
7. Collaborate with department leaders to ensure processes support the specific objectives of each area.
8. Facilitate training sessions and workshops for teams on new processes and management tools, promoting a culture of adoption and improvement.
9. Manage process optimization projects, from planning to execution and outcome evaluation.
10. Ensure quality standards are met throughout all processes.
11. Serve as a point of contact for resolving process-related issues, working closely with squads and operational teams.
12. Provide regular reports to General Management on the progress and results of process improvement initiatives.

Experience: Minimum of 3 years of experience in process management, continuous improvement, or similar roles, preferably in software or technology service companies.

Proven experience in the design, implementation, and monitoring of operational processes, focusing on standardization and optimization.

Knowledge of process improvement methodologies such as Lean, Six Sigma, or BPMN (certification in one of these areas is desirable).

Previous experience working with cross-functional teams and leading organizational change projects.

Ability to analyze data and generate actionable reports, with experience using tools such as Power BI, Tableau, or similar.

Excellent communication and training skills, with the ability to influence and promote change adoption across diverse teams.

What is the last date for applying to the job?

Which countries are accepted for this remote job?