Full-Time Business Systems Expert

• Business implementation of projects and initiatives that impact Transat’s value chains.
• Providing support for teams across the organization as they optimize the use and integration of core business systems in daily operations.
• Develop and maintain an interdisciplinary outlook on business functions and process flow (value chains).
• Summarize and explain the relationships between the systems and business practices.
• Create implementation plans for the business component.
• Support teams as they integrate changes, and provide recommendations during assessment of takeover and management activities.
• Work closely with business partners and IT teams, confirm that the selected solutions are adapted to current operations, and support users.
• Implement measures to analyze operational data, identify gaps, and recommend improvements that will optimize processing and increase automation.
• Write and review procedures, ensure knowledge transfer to trainers, and coach users, training them as necessary.
• Work with managers, directors, and users to identify the impact of changes on day-to-day activities.
• Act as an agent of communication and change management by regularly sharing information and encouraging exchanges between the various teams.
• Develop testing plans and oversee the UAT testing phase with key users and IT teams.

• Bachelor’s degree in a field relevant to project implementation.
• At least eight years of experience in the leisure travel sector and at least five years in an application support position.
• Knowledge about the tour operator and airline business model.
• Expertise in project-oriented work.
• GDS expertise, desired.
• Strong influencing skills.
• Ability to host workshops and obtain a consensus from a group.
• Knowledge of quality control tools and office software applications (Microsoft Office 365)
• Oral and written fluency in French and English

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