Part-Time CAL RN 1

We are actively recruiting for an CAL RN's to join our rapidly growing Population Health team.

The primary role of the Care Manager will be to provide our patients with on-demand telephone-based care management services through a 24/7 Nurse Advice Line (i.e. telephone triage). Care Managers will assess symptoms/concerns of callers to determine the urgency and type of care needed, refer to or schedule appointments with providers as appropriate, and give health information and advice to callers.

Goal: Reduce unnecessary visits to the clinic and emergency department, provide information for self-care and symptom management, and coordinate care across the healthcare delivery system.

Care Managers operate in a team-based model, acting as an extension of the primary care provider.

Primary Job Duties:

1. Handles inbound communications from patients seeking information about symptoms or care concerns
2. Conducts outbound communications for follow-up and care coordination
3. Consults and coordinates with internal and external team members to assess, plan, implement, and evaluate patient care plans, make appropriate referrals, and provide follow-up
4. Assists with finding appropriate providers, community resources, care solutions, and coordinates priority appointments
5. Records member data in Privia’s web-based medical record system and associated EMRs, or health portals
6. Researches information online and in Privia’s internal knowledge databases
7. Provides health information, coaching, and critical thinking skills to assist members with medical and wellness related issues
8. Other care management activities as needed (e.g. close "gaps in care," complex care plans, etc.)

Must comply with HIPAA rules and regulations

Schedule: Part-time role primarily available for Nights, Weeknights, and Holidays (9pm-9am EDT) with flexible and alternating shifts (2, 4, 8, 6, 10 & 12 hours). Must maintain "on average" at least 16 hours of nights and/or weekend coverage/week or 64 hours/month. Weekend times span from Friday, 9p EDT - Monday, 9a EDT. Flexible time off as needed.

Technical Requirements (for remote workers only): Minimum of 5 MBPS for Download Speed and 3 MBPS for Upload Speed. Must be acquired prior to employment. Speed tests like https://www.speedtest.net/ are recommended. Work with internet provider if needed.

Equipment and Reimbursement: Privia will help set up the home office setting with computers, high-speed internet access and other needed equipment. Employees who regularly work from home are eligible for expense reimbursement.

Qualifications: Registered Nurse (RN) with current resident compact licensure in assigned state(s). Bachelor’s degree. Experience in a call center, triage position, consulting environment or like environment. Minimum 3-5 years of recent clinical experience, with problem-solving and critical-thinking skills. Disease Management, Case Management, Utilization Review or Wellness experience. Exceptional Customer Service. Strong computer skills. Internet savvy. Clear, confident communication and listening skills. Self-motivated and self-disciplined. Willingness to do what it takes to get the job done and make patients the number one priority. Able to thrive in a quiet, secure home office environment. Detailed-oriented, organized with the ability to work well in a fast-paced work environment. Bilingual – Spanish, Korean, Vietnamese, or Farsi preferred.

Compensation: The hourly range for this role is $25-30/ hr in base pay. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

Equal Opportunity Employer: All your information will be kept confidential according to EEO guidelines.

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