Part-Time Call Center Agent

Customer-oriented service representative needed.

A customer service representative (CSR) will act as a liaison, providing product/service information and resolving customer issues accurately and efficiently. Excellent communication, problem-solving, and customer empathy are key.

Responsibilities:

• Handle incoming calls
• Generate sales leads
• Assess customer needs for satisfaction
• Build strong customer relationships
• Provide accurate information using proper tools
• Meet sales targets and call handling quotas
• Handle complaints, find solutions, and follow up
• Keep records of customer interactions, process accounts, and file documents
• Follow communication procedures and policies
• Engage customers proactively

Skills Required:

• Excellent customer service skills
• Strong phone etiquette and communication skills
• Familiarity with CRM systems
• Adaptability and ability to work with diverse customer personalities
• Multitasking and time management skills
• Proficiency in English
• Data entry skills
• Computer skills
• Outbound calling experience (preferred)
• Multilingual/bilingual proficiency (a plus)

Additional Information:

• At least 18 years old
• High school diploma or GED
• Authorized to work in the US
• US resident (excluding specific states)
• Paid training, paid time off, flexible schedule, telehealth care plan, training & development, advancement opportunities

What is the last date for applying to the job?

Which countries are accepted for this remote job?