Full-Time Call Center Customer Service Rep

Description

• Respond promptly and professionally to customer inquiries via phone, email, or chat, addressing their concerns and providing solutions. • Handle a variety of customer service tasks, including order processing, product information, billing inquiries, and general assistance. • Maintain a deep understanding of our products/services to effectively communicate features, benefits, and troubleshooting steps to customers. • Document and track customer interactions accurately in the company's CRM system. • Collaborate with cross-functional teams to resolve escalated customer issues and provide feedback to improve overall customer satisfaction. • Stay informed about product updates, policies, and industry trends to provide accurate and up-to-date information to customers.

Requirements

• Proven experience in customer support or a related field. • Excellent communication skills, both written and verbal. • Ability to empathize with customers and provide solutions in a timely and professional manner. • Strong problem-solving skills with the ability to think critically and analytically. • Proficient in using customer relationship management (CRM) software and other relevant tools. • High-speed internet connection and a suitable home office setup for remote work. • Comfortable adapting to new technologies and processes. • High school diploma or equivalent; additional education or certification in customer service is a plus. • Previous experience in a remote work environment is preferred. • Flexible work hours to accommodate customer needs, including evenings and weekends. • Ability to handle high call volumes and prioritize tasks effectively.

Benefits

• Remote work flexibility • Professional development opportunities • Positive and collaborative work culture • Flexible working schedule