Full-Time Insights Analyst (Healthcare Call Evaluator)
Authenticx is hiring a remote Full-Time Insights Analyst (Healthcare Call Evaluator). The career level for this job opening is Entry Level and is accepting Indianapolis, IN based applicants remotely. Read complete job description before applying.
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Insights Analyst
Evaluate interactions between healthcare clients and their customers.
Complete evaluations to capture client-desired data.
Use predefined rules for consistent and objective labeling.
Evaluate quality and compliance using verbal and written communication; reveal customer insights.
Concisely capture stated and implied messages, document them in our proprietary online system using listening skills.
Work independently and collaboratively with a virtual team for accuracy and consistency.
Provide insights and trends to team leaders for compelling client stories.
Become a subject matter expert in client programs and services.
Qualifications:
- Associate's or bachelor's degree (healthcare, social work, English/writing, data analysis, or similar) preferred.
- 1-3 years of experience in healthcare, social work, compliance, quality assurance, or similar fields.
- Nurses (RN, LPN, etc.) and other healthcare professionals with nursing degrees (BSN, MSN, etc.) welcome.
- Customer service, call center, direct patient care, or telephonic care management experience desired.
- Strong listening and written communication skills required.
- Working knowledge of Microsoft Office Suite.
- Meet deadlines for assignments and special projects (timeliness).
- Ability to work independently with limited supervision.
- Strong communication and collaboration skills.
- Desire to learn.
- Process-driven with high attention to detail.
Other important information:
- Virtual/remote position.
- Planned in-office activities may be required occasionally (approximately 1-2 times per year).
- Travel costs for required office trips are covered by the company for non-Indianapolis residents.
- Candidates must reside in the USA and be authorized to work for any US employer without requiring visa sponsorship.