Full-Time Insights Analyst (Healthcare Call Evaluator)

Authenticx is hiring a remote Full-Time Insights Analyst (Healthcare Call Evaluator). The career level for this job opening is Entry Level and is accepting Indianapolis, IN based applicants remotely. Read complete job description before applying.

Authenticx

Job Title

Insights Analyst (Healthcare Call Evaluator)

Posted

Career Level

Full-Time

Career Level

Entry Level

Locations Accepted

Indianapolis, IN

Job Details

Insights Analyst

Evaluate interactions between healthcare clients and their customers.

Complete evaluations to capture client-desired data.

Use predefined rules for consistent and objective labeling.

Evaluate quality and compliance using verbal and written communication; reveal customer insights.

Concisely capture stated and implied messages, document them in our proprietary online system using listening skills.

Work independently and collaboratively with a virtual team for accuracy and consistency.

Provide insights and trends to team leaders for compelling client stories.

Become a subject matter expert in client programs and services.

Qualifications:

  • Associate's or bachelor's degree (healthcare, social work, English/writing, data analysis, or similar) preferred.
  • 1-3 years of experience in healthcare, social work, compliance, quality assurance, or similar fields.
  • Nurses (RN, LPN, etc.) and other healthcare professionals with nursing degrees (BSN, MSN, etc.) welcome.
  • Customer service, call center, direct patient care, or telephonic care management experience desired.
  • Strong listening and written communication skills required.
  • Working knowledge of Microsoft Office Suite.
  • Meet deadlines for assignments and special projects (timeliness).
  • Ability to work independently with limited supervision.
  • Strong communication and collaboration skills.
  • Desire to learn.
  • Process-driven with high attention to detail.

Other important information:

  • Virtual/remote position.
  • Planned in-office activities may be required occasionally (approximately 1-2 times per year).
  • Travel costs for required office trips are covered by the company for non-Indianapolis residents.
  • Candidates must reside in the USA and be authorized to work for any US employer without requiring visa sponsorship.

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Insights Analyst (Healthcare Call Evaluator) at Authenticx is 16th of January 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ Indianapolis, IN ] applicants. .

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