Contractor Call Center Rep
TEKsystems is hiring a remote Contractor Call Center Rep. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
TEKsystems
Job Title
Posted
Career Level
Career Level
Locations Accepted
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Job Details
Description:
General Duties:
- Receives consumer calls and emails in regards to problems, installation instructions and general product information.
- Answers high volume incoming technical support calls.
- Offers knowledge to consumers and directing them to the proper source if necessary.
- Handles a strong volume of calls with tact, diplomacy, and strong consumer service orientation in accordance with company guidelines.
- While working with consumers over the phone completes information on computer screen with all of the pertinent data.
- Requires basic knowledge of computer software for data input and retrieval.
- Responds to consumer repairs and requests according to Consumer Service procedures.
- Evaluate product problems, determines if product needs to be scrapped or if it can be repaired.
- Assist consumers on product such as installation techniques, product features and models etc. as requested by consumer service supervisor.
Skills:
Customer service, Call center, Data entry, Product support, Troubleshooting
Top Skills Details:
Customer service,Call center,Data entry
Additional Skills & Qualifications:
- At least one (1) year experience in a product-based customer support function and/or call center environment is preferred but not required
- Previous experience in the hardware and home improvement industry preferred.
Experience Level:
Expert Level