Part-Time Call Center Representative

We are looking for a customer-oriented service representative.

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

1. Manage large amounts of incoming calls
2. Generate sales leads
3. Identify and assess customers’ needs to achieve satisfaction
4. Build sustainable relationships and trust with customer accounts through open and interactive communication
5. Provide accurate, valid and complete information by using the right methods/tools
6. Meet personal/customer service team sales targets and call handling quotas
7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
8. Keep records of customer interactions, process customer accounts and file documents
9. Follow communication procedures, guidelines and policies
10. Take the extra mile to engage customers.

Excellent customer service abilities

Track record of over-achieving quota

Good phone etiquette and communication skills

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Proficient in English

Strong data entry skills

Computer skills

Experience with outbound calling

Analytical skills

Multilingual or bilingual proficiency is a plus

Sales and upselling experience preferred

Spanish language proficiency advantageous

At least 18 years old

High school diploma or GED

Authorized to work in the United States

US resident (any state except CA, CO, CT, MA, MD, NY, OR, WA, or WI)

Paid Training

Paid Time Off

Free Telehealth

Flexible Schedule

Wellness Resources

Training & Development

Advancement Opportunities

All your information will be kept confidential according to EEO guidelines.

Possible employment type: Part-time

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